1.1 SEO Services
- You may cancel your SEO services at any time by providing 30 days written notice via email to info@excelmedias.com
- Cancellations made before the next billing cycle will prevent further charges but will not result in a refund for the current billing period.
- SEO results require ongoing work, and terminating services early may impact rankings and performance.
1.2 Website Development Services
- Cancellation requests must be submitted in writing to info@excelmedias.com
- If the project crossed half stages, a 30% refund of the total project fee may be issued.
- If the project is already in development, refunds will be based on the work completed. A non-refundable deposit of 50% applies.
- If the website is completed and delivered, no refunds will be issued.
1.3 Other Digital Marketing Services
- Services such as content marketing, PPC campaigns, and social media management require a 30-day notice for cancellation.
- No refunds are issued for services already delivered or ongoing ad spend.
2. Refund Policy
2.1 SEO Services
- SEO involves long-term strategies, and due to the nature of the work, we do not offer refunds for SEO services already performed.
- If you cancel before work has begun, you may be eligible for a 30% refund.
2.2 Website Development Services
Refund eligibility is based on project progress:
Project Stage | Refund Percentage |
Before project initiation | 80% refund |
After initial design phase | 50% refund |
After development has started | No refund |
2.3 Maintenance & Support Plans
- Monthly or annual maintenance plans are non-refundable once service has begun.
- You may cancel at any time, and services will continue until the end of the current billing cycle.
2.4 Digital Product Sales (If Applicable)
- No refunds are offered for downloadable products, templates, or digital courses once purchased.
3. Exceptions & Dispute Resolution
- If a client is dissatisfied with the service due to an error on our part, we may offer revisions or service credits instead of refunds.
- Disputes will be handled on a case-by-case basis. Contact us at info@excelmedias.com to discuss any concerns.
4. Contact Us
For any cancellation or refund requests, please contact us at: info@excelmedias.com